Customer Value: Focus on the Customer

Delivered by:
Dr. Thomas K. Connellan, Performance Research Associates

Accelerate business performance using lean6sigma Customer Value to:

• Focus on value
• Understand the customer viewpoint
• Generate enthusiasm for improved results
• Utilize time as a competitive weapon
• Recognize people are the grand enabler
• Create a relentless pursuit for perfection!

The first of a series of lean6sigma Leadership eLearning seminars, Customer Value provides strategies to align your organization's value stream with customer needs and desires. Understand how today's customers think and design the necessary steps to ensure that your organization is building a lock on customer loyalty.

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