Lean Process: Creating a Lean Enterprise

Delivered by:
Charles G. Johnson, Human Capital Associates

Accelerate business performance using lean6sigma Lean Process to:

• Deliver exquisite customer care
• Create value at moments of truth
• Manage the total customer experience
• Turn your customers into advocates

The second of a series of lean6sigma Leadership eLearning seminars, Lean Thinking provides the framework to determine who really sustains your organization and the tools to build an organization that creates value for your customers. Use proven tools and methods to identify wasteful activity and improve processes to accelerate the flow of value, resulting in a business system that increases customer loyalty and delivers sustainable results.

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