Understand how today's customers think and design the necessary steps to ensure that your organization is building a lock on customer loyalty.
Knowledge Center for
Customer Value: Focus on the Customer
Customer Value provides strategies to align your organization's value stream with customer needs and desires. Check out the following references to learn more about how you can create value for your customers!
Journals/Associations
American Management Association
Books
Delivering Knock Your Socks Off Service: Third Addition-Performance Research Associates
Inside the Magic Kingdom -Tom Connellan
E-Service: 24 Ways to Keep Your Customers When the Competition is Just a Click Away-Ron Zemke and Tom Connellan
Consulting Organizations
Human Capital Associates - eLearning, consulting, custom training
Performance Research Associates -- service quality, customer loyalty, and creating customer-driven culture.
